Our Commitment to You

At Amazon Shop, we understand that quality bedding and medical support products are essential for your comfort, health, and well-being. Our shipping and returns policies are designed to provide you with a seamless shopping experience while ensuring your complete satisfaction with every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Timeframes

Shipping Method Carrier Cost Delivery Time Best For
Standard Shipping DHL or FedEx $12.95 10-15 business days after shipping Faster delivery needs
Free Shipping EMS Free on orders over $50 15-25 business days after shipping Budget-conscious shoppers
Please Note: Delivery times are estimates and may vary based on destination and customs processing. We ship globally, excluding some Asian countries and remote areas.

Returns & Exchanges Policy

Eligibility Requirements

We accept returns and exchanges within 15 days of your receipt of the item. To be eligible:

  • Items must be in original, unused condition
  • Original packaging with all tags attached
  • Accompanied by original receipt or order confirmation

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged unless they arrive defective or damaged:

  • Mattress Protectors & Encasements (once opened)
  • Specialty Medical Pillows (opened products due to health considerations)
  • Any products where the hygiene seal has been broken

Return & Exchange Process

Step 1: Submit Your Request

Contact our customer service team within 15 days of receiving your order using the email template below:

Email Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Amazon Shop Customer Service,

I would like to request a [return/exchange] for my recent order.

Order Details:
Order Number: [Your Order Number] Order Date: [Date of Order] Product Name: [Name of Product] Reason for Return/Exchange: [Please provide details] Preferred Resolution: [Refund/Exchange for specific product]
Contact Information:
Full Name: [Your Full Name] Email: [Your Email Address] Phone: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]

Step 2: Receive Authorization

Within 1-2 business days, you’ll receive a return authorization email with instructions and a Return Merchandise Authorization (RMA) number.

Step 3: Package and Ship

Securely package the item in its original packaging, include all accessories and documentation, and clearly write the RMA number on the outside of the package.

Step 4: Ship Your Return

Ship the package to our returns center at:

Amazon Shop Returns
173 Passaic Street
Washington, US 20009

We recommend using a trackable shipping service and retaining your shipping receipt until the process is complete.

Refund Information

Processing Time

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund within 3-5 business days.

Refund Method & Timing

Approved refunds will be processed to your original payment method:

  • Credit Card (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Please Note: Shipping costs are non-refundable, unless the return is due to our error or a defective product.

Exchange Processing

Exchanges will be processed once we receive your returned item. You will receive a confirmation email with tracking information for your replacement product.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order information. We will arrange for a replacement at no additional cost to you.

Need Assistance?

Our customer service team is here to help with any questions about shipping, returns, or exchanges:

Email: [email protected]

Response Time: 1-2 business days

Shipping & Returns Address:
Amazon Shop Returns
173 Passaic Street
Washington, US 20009

We appreciate your trust in Amazon Shop for your bedding and medical support needs and are committed to ensuring your complete satisfaction with every purchase.