Our Commitment to Your Satisfaction
At Amazon Shop, we understand that finding the perfect bedding and medical support products is essential for your comfort and well-being. While we strive to provide detailed product descriptions and images to help you make informed decisions, we recognize that sometimes a product may not meet your expectations. Our returns and exchanges policy is designed to be straightforward and customer-focused, reflecting our commitment to your complete satisfaction.
Return & Exchange Eligibility
Timeframe
We accept returns and exchanges within 15 days of your receipt of the item.
Condition Requirements
To be eligible for a return or exchange, items must be:
- In original, unused condition
- In original packaging with all tags attached
- Accompanied by the original receipt or order confirmation
Non-Returnable Items
For hygiene and safety reasons, the following products cannot be returned or exchanged unless they arrive defective or damaged:
- Mattress Protectors & Encasements (once opened)
- Specialty Medical Pillows (opened products due to health considerations)
- Any products where the hygiene seal has been broken
Return & Exchange Process
Step 1: Submit Your Request
Contact our customer service team within 15 days of receiving your order to initiate a return or exchange. Please use the template below to ensure we have all necessary information.
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Amazon Shop Customer Service,
I would like to request a [return/exchange] for my recent order.
Order Details:
Order Number: [Your Order Number]
Order Date: [Date of Order]
Product Name: [Name of Product]
Reason for Return/Exchange: [Please provide details]
Preferred Resolution: [Refund/Exchange for specific product]
Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]Step 2: Receive Authorization
Within 1-2 business days, you’ll receive a return authorization email with instructions and a return merchandise authorization (RMA) number.
Step 3: Package and Ship
Securely package the item in its original packaging, include all accessories and documentation, and clearly write the RMA number on the outside of the package.
Step 4: Ship Your Return
Ship the package to our returns center at:
Amazon Shop Returns
173 Passaic Street
Washington, US 20009
We recommend using a trackable shipping service and retaining your shipping receipt until the process is complete.
Refund Information
Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund within 3-5 business days.
Refund Method and Timing
Approved refunds will be processed to your original payment method:
- Credit Card (Visa, MasterCard, JCB): 5-10 business days after processing
- PayPal: 3-5 business days after processing
Please note that shipping costs are non-refundable, unless the return is due to our error or a defective product.
Exchange Processing
Exchanges will be processed once we receive your returned item. You will receive a confirmation email with tracking information for your replacement product.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order information. We will arrange for a replacement at no additional cost to you.
Need Assistance?
Our customer service team is here to help with any questions about returns or exchanges:
Email: [email protected]
Response Time: 1-2 business days
We appreciate your trust in Amazon Shop for your bedding and medical support needs and are committed to ensuring your complete satisfaction with every purchase.
Last Updated: January 2024